Silverdale Guesthouse & Cottage accommodation
Terms & Conditions - Cancellation Policy
We have a minimum stay requirement of two days in the guesthouse and three days in the cottage. This is negotiable and we will try to accommodate you where possible but it may be necessary to request a surcharge to cover the extra costs incurred . This would be agreed at the time of booking.
We have a variety of accommodation options and very occasionally due to unexpected events we may need to transfer you from your booked room to another. This is only likely to occur in the rare case of a something such as a power cut or a heating issue.
On booking, a deposit of the cost of the first night per room is payable. In the case of one person booking for more than one room, that person is liable for all deposits. The remaining payment is due one month before arrival. Payment can be made by online transfer or by cheque. It is also possible to pay by PayPal with a 4 % surcharge.
In the event of cancellation or curtailment by you:
- Within 7 days of booking, deposits are fully refundable, less a 25% admin charge.
- After 7 days of booking deposits are non-refundable.
- Within one month of your arrival the full amount is payable.
We strongly recommend travel insurance against cancellation or curtailment.
In the event of cancellation or curtailment by us:
We, at Silverdale, are not expecting to need to cancel any bookings for any reason, but should such a situation arise at any time which is beyond our control, we offer two options:
- We will refund all payments in full. We will try to assist with booking you into alternative accommodation with another provider. At peak times however, realistically, there can be very little availability anywhere in Skye.
- Guests may transfer the booking to a mutually convenient date.
Guest's pets are not allowed in Silverdale Guest House or Cottage. Our family dog and cat share our accommodation, but not yours! All areas of Silverdale are cleaned thoroughly, but we cannot accept responsibility for any aggravation of allergies any guests may have to animal fur.
Nut and other food allergies.
We do our best to cater for a variety of diets but because all food is cooked on the premises we cannot ensure that food is free from minute traces of nuts or other food allergens.
We, of course, have full public liability insurance but are not able to accept liability in the very unlikely event of damage to or theft of guest belongings or vehicles whilst on the premises.
Responsibilities of Guests
Instructions of what to do in the event of a fire are posted in all the rooms; it is the guests responsibility to read these and familiarise themselves with the layout of the exits. Silverdale is a non-smoking property and for the comfort of all guests this includes the grounds. Guests are asked to respect this. There are penalties for smoking in the bedrooms.
Rooms are available from 4.00 p.m. departure by 10.00 a.m. please.
Please let us know a few days before arrival what time you are likely to be here. For the comfort of other guests we try not to take arrivals after 6.00 p.m. but we will do our best to meet your requirements. If you can give us plenty of notice of late arrival it is much appreciated. We cannot take arrivals after 8.00 p.m.