Silverdale Guesthouse Terms & Conditions - Cancellation Policy
Payments
On booking, a deposit of 50% per room per night is payable. In the case of one person booking for more than one room, that person is liable for all deposits. The remaining payment is due the day of the Guests' arrival or departure and can be in the form of cash or cheque made payable to 'Silverdale'.
Cancellations
In the event of cancellation or curtailment by you:
- Within 7 days of booking, deposits are fully refundable.
- Between 7 days of booking and up to 28 days prior to the start of the stay, the deposit is refundable less 10% of the total cost.
- Within 28 days of the start of stay, the deposits are non-refundable.
We strongly recommend travel insurance against cancellation or curtailment.
In the event of cancellation or curtailment by us:
We, at Silverdale, are not expecting to need to cancel any bookings for any reason, but should such a situation arise at any time which is beyond our control, we offer two options:
- Guests may take a full refund of the amount paid, plus a complimentary equivalent stay at Silverdale at a mutually convenient time.
- Guests may have a stay of equivalent time and quality elsewhere, paid for by Silverdale. The client shall then have no further claim against us.
Guests pets are not allowed in Silverdale Guest House. Our family dog and cat share our accommodation, but not yours! All areas of Silverdale are cleaned thoroughly, but we cannot accept responsibility for any aggravation of allergies any guests may have to animal fur.
Nut and other food allergies. We do our best to cater for a variety of diets but because all food is cooked on the premises we cannot ensure that food is free from minute traces of nuts or other food allergens.
Liabilities
We, of course, have full public liability insurance but are not able to accept liability in the very unlikely event of damage to or theft of guest belongings or vehicles whilst on the premises.
Responsibilities of Guests
Instructions of what to do in the event of a fire are posted in all the rooms; it is the guests responsibility to read these and familiarise themselves with the layout of the exits. Silverdale is a non-smoking property and for the comfort of all guests this includes the grounds. Guests are asked to respect this. Rooms are available from 4.00 p.m. Departure by 10.00 a.m. please.
Silverdale Cottage Terms & Conditions - Cancellation Policy
Payments
On booking, a deposit of approximately 1/3rd (rounded up or down for convenience) of the cost per week is payable. The remaining payment is due 28 days prior to the start of your stay, and should be made by cheque made payable to, 'Val Hunkin'.
Cancellations
In the event of cancellation by you:
- Within 7 days of booking, deposits are fully refundable.
- Up to 28 days prior to the start of the stay, deposit refundable less 10% of total cost.
- Within 28 days of the start of stay, the deposits are non-refundable.
We strongly recommend travel insurance against cancellation or curtailment.
In the event of cancellation by us:
We, at Silverdale, are not expecting to need to cancel any bookings for the cottage for any reason, but should such a situation arise at any time which is beyond our control, we offer two options:
- The guest may take a full refund of the amount paid, plus a complimentary stay of one week at the cottage at a mutually convenient time.
- The guest may have a week of equivalent quality elsewhere, paid for by Silverdale. The client shall then have no further claim against us.
A pet may be allowed in Silverdale Cottage, but only by prior discussion and arrangement, and would be required to be on a lead at all times within the grounds. Any dog found worrying sheep in any way at all, including barking at them through a window, will be asked immediately to find alternative accommodation and no refund will be given.
Our family dog and cat share our accommodation at the house, but hopefully not yours in the cottage! All areas of Silverdale Cottage are cleaned thoroughly, but we cannot accept responsibility for any aggravation of allergies any guests may have from animal fur.
Liabilities
We, of course, have full public liability insurance but are not able to accept liability in the very unlikely event of damage to or theft of guest belongings or vehicles whilst on the premises.
Responsibilities of Clients
Instructions on what to do in the unlikely event of a fire are posted in the cottage; it is the guests responsibility to read these and familiarise themselves with the way out, in this case through the front door, or a ground floor window!
Silverdale Cottage is a non-smoking property and guests are asked to respect this.
Please note that Silverdale Cottage is available from 4.00 p.m. at the start of your holiday and guests are asked to vacate by 10.00 a.m. on the day of departure.